Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Poofum will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery.

The product must be in original purchase condition - packaging must be unopened, unused and unmarked. 

Products lightly used can be exchanged only for a replacement or credit. Please note that refund will not include the outward shipping fee and a restocking fee of 10 AUD will be deducted to the final amount you will be refunded for.

We feel 100% confident about our products being safe for everybody to use. However, if you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team at customerservice@poofum.com